This guide covers the complete Sponsor Portal workflow: create, fund, target, verify, launch, monitor, and manage a Hytch reward campaign.
Create
The wizard saves the important decisions for the moment they make sense. Work in order, or save a draft once the campaign has a name.
Start
Use a template when the goal is familiar, or start blank when every rule needs to be custom.
Rewards
Decide what one verified trip earns and the maximum Reward Points the campaign may issue.
Live campaigns reserve their configured capacity, so reserved points are not available to another campaign.
Where & when
Target all active locations or a selected set, then define the days and hours when rewards are available.
Some organization account types are city-wide and do not require venue or geofence selection.
Verification
GPS arrival is always required. Add stronger checks when the reward or venue needs more certainty.
QR campaigns require explicit location assignments. Receipt photos appear only when enabled for the account and remain supporting evidence—not a reward gate.
Review & launch
The review screen brings the reward, locations, schedule, dates, and verification rules together in one place.
Save draft
Drafts stay hidden from riders and reserve no capacity. The portal keeps them for 30 days.
Rider preview
Preview the live offer so the reward, location, and verification language are clear.
If launch is blocked by capacity, billing readiness, plan limits, or an active-campaign limit, the portal preserves the work and shows the next available action.
Manage
Open a campaign from the Campaigns list to see its status, remaining capacity, issuance, schedule, verification rules, and available actions.
Update locations, schedule, capacity, reward rules, and verification settings.
Stop issuing without removing the campaign, then resume when it is ready.
Copy a proven setup and adjust it for a new location, schedule, or offer.
Generate and manage campaign codes for printing or staff presentation.
Create, replace, share, or disable a public campaign opportunity link.
Download campaign activity as CSV when the organization’s plan includes exports.
Use campaign detail and Analytics to understand issuance and campaign health.
Archive to stop rewards and preserve history; restore later as a draft for review.
Archiving stops rewards, returns any eligible unused reserved capacity, and keeps the reporting history. Restoring brings the campaign back as a draft so the schedule and capacity can be reviewed before it goes live again.
Troubleshooting
Most campaign blockers are protective limits, not lost work. Start with the status and action shown by the portal.
Check spendable Reward Points, unsettled purchases, billing readiness, the organization plan, and the active-campaign allowance.
Assign explicit active locations first. Each QR code must belong to a campaign location.
Confirm it is live—not a draft, paused, or archived—and that the current day, time, and date are inside its schedule.
Some controls depend on role, plan, account type, and campaign status. Ask an organization admin when purchasing or export controls are unavailable.
Sign in to use the campaign wizard, or create an organization account if your team is new to Hytch.
